Case Studies
Real Clients. Real Results.
We don’t just complete title searches—we solve problems, build trust, and help our clients thrive.
Below, you’ll find examples of how we support high-volume operations with speed, accuracy, and partnership.
Case Study #1: Main Street Title
RTS Results at a Glance
- Timely, accurate searches in custom format
- Escalations resolved quickly and personally
- Seamless integration with internal systems
- Trust-based relationship with real people
Main Street Title Case Study in Full
The Client
Main Street Title is a Tennessee-based title agency handling both residential and commercial real estate transactions. Like many firms in the industry, they needed fast, reliable, and custom-formatted title search support to keep closings on track and clients satisfied.
The Problem
Before partnering with Real Title Services, the owner of Main Street Title was frustrated with inconsistent and unreliable title search vendors. These issues were disrupting internal processes and damaging the client experience. On top of that, they required specific formatting for search results—needs that weren’t being met.
How RTS Stepped In
RTS built a trust-based relationship over two years, delivering exactly what Main Street Title needed. Our team collaborated with them to format searches to match their automation workflows, respond quickly to any issues, and communicate clearly along the way.
“Trust is built over time, and Real Title Services has earned my trust over the last 2 years,” the owner shared. “They were receptive to the format I needed, which helped with my company’s automation.”
“Problems happen with any relationship. It’s how they get resolved that matters—and Real Title Services has always been responsive.”
The RTS Impact
- Improved Reliability: Timely, accurate searches delivered in the client’s required format.
- Stronger Communication: Escalations handled personally and fast.
- Operational Efficiency: Seamless integration with Main Street Title’s internal systems.
- Human-Centered Support: “I feel like I have a partner in RTS. I like working with the people there. Angela is always quick and on the ball if I ever have any snags. Management at RTS is responsive.”
Final Thoughts
When asked what he’d change about RTS, the owner pointed to a common challenge in the industry: rising costs. But his response was telling: “You have to pay a little more for quality searchers who know what they are doing.” For Main Street Title, that investment was well worth it—for the trust, speed, and professionalism they now rely on every day.
More To Come!
What do our clients think?
"Thank you RTS, you’re the best!"
"You have great communication and have done great on all the orders we have sent to your company. Just want to thank you for all of your hard work."
"Thanks for doing a great job! We really appreciate it and love you guys too!"
Satisfied Client
"We are highly satisfied with the great communication and quality that you provide. We are highly likely to use your services again."
"Thanks for doing a great job! We really appreciate it and love you guys too!"
What’s next?
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